Support

We’re here to help Drapa users in every App Store country. Last updated: July 24, 2026

Contact Drapa Support Email with your Drapa handle or account email, device model, iOS version, and a short description (screenshots welcome). We typically reply within 1–3 business days once the support inbox is live.

Quick help

  1. Can’t sign in — Confirm email/password or use Sign in with Apple. If registration looks successful but the app still says you’re signed out, update to the latest build and try again, or contact support with the email you used.
  2. Guest vs signed-in — You can browse Discover and Moments as a guest. Login is required for chat, posting, following, coins, gifts, live gifts, and the Fashion Assistant.
  3. Moments media — Large videos may take a moment to upload. Stay on a stable network; if publish fails, retry once before contacting support.
  4. Live room — First open may buffer. Leave and re-enter the room, or update to the latest Drapa build if the cover shows but the stream does not start.
  5. Coins / IAP — Purchases go through Apple. Use Restore Purchases in the coin shop if needed; coin balances are non-cash and non-transferable.
  6. Report or block — Use ⋯ (More) on a post, profile, chat, or live context. Blocked users are kept out of your normal discovery paths via Blacklist in Settings.
  7. Delete account — Settings → Delete Account. This removes your Drapa profile and associated content subject to legal retention.

FAQ

What is Drapa?

Drapa is a fashion social app: Discover looks on Home, share Moments, join live rooms, message friends, use the Fashion Assistant, and send virtual gifts with coins.

Do I need an account?

You can browse key Discover and Moments surfaces as a guest. Login unlocks chat, posting, following, coins, gifts, and AI assistant features.

How do coins and gifts work?

Coins are purchased via Apple In-App Purchase and can be spent on virtual gifts in live rooms or chats. They have no real-world cash value and are not redeemable for money.

How do I change my avatar or intro?

Open Mine → Edit Profile. You can update display name, bio, and avatar from your photo library.

How does the Fashion Assistant work?

From Home or the AI chat screen, ask for outfit ideas and styling tips. Suggestions are for inspiration only and are not professional fashion advice.

Is my data sold?

No. See our Privacy Policy. We do not sell personal information.

How do I request data deletion?

Use in-app account deletion under Settings, or email the support address once published from the address linked to your account.

Safety

Drapa provides report and block tools. Do not share passwords or payment details outside Apple’s purchase flow. If you encounter harassment or illegal content, report it in-app and contact support with links or screenshots when possible.

App Store countries

These Support pages apply to every country or region where Drapa is available on the App Store. Feature availability may vary slightly by region due to store or payment rules.